Last Updated: July 31, 2025
At Digital Doctor Agency, we are committed to delivering value-driven digital products, marketing services, and educational content. Due to the nature of our offerings, we follow a transparent no-refund policy, with exceptions only in certain rare circumstances outlined below.
1. General Policy
By purchasing from digitaldoctoragency.com, you acknowledge and agree to the following:
- All sales are final.
- No returns or refunds are provided once a product or service has been delivered or accessed.
- We do not offer partial refunds, exchange, or credit unless explicitly stated.
2. Refund Policy for Digital Marketing Services
All payments made for digital marketing services (including but not limited to SEO, social media management, paid ad campaigns, consultation, branding, and strategy building) are non-refundable once the project has started or services have been rendered.
✅ Eligible for Refund Only If:
- You cancel before any work has been initiated.
- You make a payment by mistake and contact us within 24 hours.
3. Refund Policy for Digital Products
Our digital products (such as Reels bundles, templates, checklists, downloadable kits, and other content) are non-returnable and non-refundable due to the instant, irreversible nature of digital downloads.
Once purchased and delivered, ownership is considered transferred.
🚫 Not Eligible for Refund:
- Accidental purchases
- Change of mind
- Compatibility issues (please read product descriptions carefully)
4. Refund Policy for Online Courses & Trainings
Payments made toward our courses, workshops, masterclasses, or mentorships are non-refundable.
However, if you face any genuine technical or access-related issues, we will provide assistance and ensure smooth access to the course content.
✅ You May Request a Refund If:
- You were charged twice for the same course
- You are unable to access the course within 7 days despite contacting support
5. Duplicate Payments
If you are accidentally charged more than once for the same product or service, please contact us immediately with proof of transaction. Verified duplicate payments will be refunded in full within 5–7 business days.
6. Chargebacks & Disputes
Filing a chargeback without contacting us first will be considered a breach of this policy.
We encourage customers to reach out via email before initiating a dispute with their payment provider. We are happy to resolve any genuine issues directly.
7. How to Request Support
If you believe you qualify for a refund under the specific conditions mentioned above, please email us at:
📧 support@digitaldoctoragency.com
Subject: Refund Request – [Order ID]
Include the following:
- Your full name
- Order ID or transaction reference
- Screenshot of payment receipt
- Reason for refund
Our team will respond within 2–3 business days.
8. Refund Timeline (If Approved)
If your refund is approved, it will be processed using the same method of payment within 5–7 business days. Processing times may vary depending on your bank or payment provider.
9. Policy Updates
We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be reflected on this page, and continued use of the website implies your agreement with the current terms.
10. Contact Us
For questions related to returns, refunds, or order issues:
Digital Doctor Agency
📧 Email: support@digitaldoctoragency.com
🌐 Website: www.digitaldoctoragency.com
📍 Location: New Delhi, India